[01] Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Company or brand name

• Project details or inquiry information

• Any other information you choose to submit through our contact forms, email, scheduling tools, or other communication channels

Because EMSHI provides product development, brand development, technical design, patent-support, and consulting services, you may also choose to share information about your business, product idea, brand, concept, prototype, sketches, creative direction, goals, or related project materials.

Please do not submit confidential, proprietary, patentable, invention-related, or otherwise sensitive project information through our website unless we have entered into a separate written agreement with you, such as a nondisclosure agreement, consulting agreement, or services agreement.

[02] Information Collected Automatically

When you visit our website, certain information may be collected automatically through Squarespace, analytics tools, cookies, web beacons, or similar technologies. This may include:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on pages

• Referring website

• General location information

• Website usage and performance data

This information helps us understand how visitors use our website, improve the user experience, monitor website performance, and maintain website security.

[03] Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly, improve performance, understand visitor behavior, and support analytics. You can usually adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

If we use third-party analytics, advertising, embedded content, scheduling tools, or email marketing services, those providers may also use cookies or similar technologies according to their own privacy practices.

[04] How We Use Personal Information

We may use the information we collect to:

• Review and respond to contact forms, inquiry forms, or similar requests submitted through our website

• Determine whether our services may be a fit for your project

• Communicate with you about potential next steps, including calls, consultations, proposals, estimates, or agreements

• Communicate with prospective clients, collaborators, vendors, or partners

• Provide information about our services

When you submit a contact form, inquiry form, or similar request through our website, we use the information you provide to review your inquiry, respond to you, determine whether our services may be a fit, and communicate with you about potential next steps.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

[05] How We Share Personal Information

We do not sell personal information in the traditional sense. We may share personal information with trusted third parties only when reasonably necessary for business, operational, legal, or service-related purposes, including:

• Website hosting and platform providers, including Squarespace

• Email, communication, scheduling, or project management tools

• Analytics and website performance providers

• Payment processors, if applicable

• Professional advisors, such as attorneys, accountants, consultants, or insurance providers

• Contractors, collaborators, vendors, or service providers assisting EMSHI with business operations or client work

• Government authorities or legal parties when required by law, subpoena, court order, or legal process

We use Squarespace to host and operate our website. We may also use third-party tools and service providers, such as Google Workspace, Calendly, Asana, Omnisend, QuickBooks, scheduling platforms, analytics tools, and payment processors, to operate our business, communicate with clients and prospective clients, manage projects, process payments, and support our services.

We may also share information when necessary to protect our rights, enforce our agreements, prevent fraud, or protect the safety and security of EMSHI, our clients, our website, or others.

[06] Client and Project Information

As a product and brand development studio, EMSHI may receive information related to early-stage ideas, product concepts, brand strategies, sketches, prototypes, designs, technical details, intellectual property, or other business materials.

Information submitted through our website is used to review and respond to your inquiry. However, website submissions alone do not create a confidential relationship, attorney-client relationship, agency relationship, or formal client relationship.

For confidential projects, proprietary ideas, invention-related materials, or sensitive business information, we may use separate agreements, including nondisclosure agreements, consulting agreements, service agreements, or other written contracts.

[07] Email Communications

If you contact us by email or submit a form through our website, we may use your email address to respond to you and communicate about your inquiry, project, or potential services. If we offer a newsletter, email list, or marketing communications in the future, you may unsubscribe by following the instructions included in those emails or by contacting us directly.

[08] Payments

If EMSHI accepts payments through third-party platforms, payment processors, invoicing tools, or external links, your payment information may be collected and processed directly by those third-party providers. We do not store full credit card numbers on our website unless expressly stated. Payment providers process information according to their own privacy policies and security practices.

[09] Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, providing services, complying with legal obligations, and enforcing agreements.

For general inquiries where no formal engagement follows, we typically retain personal information for up to three years from the date of last contact. For active client engagements, we retain project-related information for a minimum of five years following the conclusion of the engagement, or longer if required by law, tax obligations, or contractual commitments.

For engagements involving patent-support or IP-related services, project materials and communications may be retained longer given the nature of patent prosecution timelines, licensing activity, and related legal proceedings. Specific retention terms for sensitive project materials may be addressed in a separate written agreement. When personal information is no longer needed, we take reasonable steps to delete or de-identify it.

[10] Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, email system, platform, or method of electronic transmission is completely secure. You should use care when submitting information online, especially confidential, proprietary, or sensitive project information.

[11] Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, tools, or services. This may include scheduling tools, payment platforms, social media pages, portfolio links, embedded content, analytics tools, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

[12] Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

• Request access to the personal information we have about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain communications

• Ask questions about how we collect, use, or share your information

To make a request, contact us at support@emshi.com

We may need to verify your identity before responding to certain requests.

[13] California Privacy Notice

If you are a California resident, California law may require us to provide additional information about the categories of personal information we collect, how we use it, and the categories of third parties with whom we share it.

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, and business contact information

• Commercial or business information, such as project inquiries, service interests, consultation details, or client relationship information

• Internet or electronic network activity, such as website usage, browser information, and analytics data

• Professional or business information, such as company name, role, brand, project type, or business-related inquiry details

• Information you voluntarily provide, such as project descriptions, design goals, product ideas, or other inquiry materials

We collect this information for the purposes described in this Privacy Policy, including responding to inquiries, providing services, improving our website, maintaining business operations, and complying with legal obligations.

We do not sell personal information for money. However, some privacy laws may define certain uses of cookies, analytics tools, advertising technologies, or similar tracking technologies as a “sale,” “sharing,” or targeted advertising. If we use these technologies in the future, we will update this Privacy Policy and provide any legally required choices or opt-out rights.

[14] Do Not Track Signals

Some browsers allow users to send “Do Not Track” signals. At this time, our website does not respond to Do Not Track browser signals. You may still control cookies and tracking technologies through your browser settings or other available tools.

[15] Children’s Privacy

Our website and services are intended for businesses, founders, brands, entrepreneurs, and adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

[16] International Visitors

Our website is operated from the United States. If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other locations where our service providers operate. By using our website or submitting information to us, you understand that your information may be processed in accordance with this Privacy Policy and applicable law.

[17] Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

[18] Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you may contact us at: 

EMSHI Inc.

support@emshi.com